Refund policy

ULTRA TRADE LLC

 

Last updated:07/12/2025

Thank you for shopping with ULTRA TRADE LLC.
We want you to be fully satisfied with your purchase.
This Return & Refund Policy explains how returns, exchanges, and refunds are handled on ultraa-company.com.

 

1. Eligibility for Returns

To qualify for a return, the item must:

  • Be unused and in the same condition that you received it

  • Be in its original packaging

  • Include all accessories, manuals, and materials

  • Be returned within 30 days of delivery

Certain items cannot be returned due to hygiene or safety reasons (see section 5).

2. Return Process

To start a return, you must first contact us at:

📧 support@ultraa-company.com

Please include:

  • Your order number

  • The reason for your return

  • Photos or videos (if the product is damaged or defective)

Returns sent without prior approval may not be accepted.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • Refunds will be issued to your original method of payment

  • Processing time may take 3–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable, except in cases of defective or incorrect products.

4. Exchanges

We replace items only if they are:

  • Defective

  • Damaged

  • Incorrectly shipped

If you need an exchange, contact us at support@ultraa-company.com and we will arrange it for you.

5. Non-Returnable Items

We cannot accept returns for:

  • Clearance or final-sale items

  • Digital products

  • Downloadable content

  • Gift cards

  • Personalized or custom-made items

  • Opened or used items

  • Hygiene-related products (if applicable)

If you're unsure whether your item qualifies, please contact us.

6. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide photos or videos of the issue

  • We will offer a replacement or refund at no additional cost

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank (processing times vary)

If you still haven't received your refund after 10 business days, contact us at support@ultraa-company.com.

8. Shipping Costs for Returns

Customers are responsible for paying return shipping costs unless:

  • The product arrived damaged or defective

  • The wrong item was shipped

We recommend using a trackable shipping service for returned items.

9. Order Cancellations

You may cancel your order if it has not yet been processed or shipped.

To request a cancellation, email us at:

📧 support@ultraa-company.com

If the order has already shipped, you must follow the return process after receiving the item.

10. Contact Information

For questions regarding returns, refunds, or exchanges, contact us:

📧 support@ultraa-company.com
📍 ULTRA TRADE LLC, 5830 E 2ND ST, STE 7000, CASPER, WYOMING 82609, USA